Malaysian Food Blog, Travel, Diving & More

Tag / bad-services

Most of you who come to this blog expect to see recommendations of good (or at least interesting) food. However, I’ll have to disappoint you today with my second post on where not to go for lunch. Some of you might remember my rant on Kim Gary, but the experience I had yesterday at Delifrance KLCC is arguably worse.

Delifrance at KLCC, bad food bad service
Hello, I don’t want my chicken medium rare

So myself and a few colleagues decided to have lunch at Delifrance after a few other suggestions were rejected. It is a decent place for a cup of coffee and some light snacks, I suppose, but the tables were a bit smallish for lunch. I ordered the set lunch for the day (RM 16.90++), a chicken dish that comes with soup/salad, and a miniature glass of soft drink.

Delifrance at KLCC, bad food bad service
first rejection

Well, we had actually ordered 4 set lunches, but somehow only 3 came as the waitress inevitably missed out one of my colleagues. The poor lady had to wait for another 5-10 minutes for her food to arrive after everyone else’s. Bad service

After a pretty long wait during the busy lunch hours, my food finally came. A colleague of mine started to complain that the sides looked nothing like the photos on their menu. Instead of broccoli and mashed potato, we were given salad and wedges. The annoying thing is that I just had salad as my appetizer, and it is the same thing again. Bad combination

I cut through my piece of chicken, it was pink, with traces of blood. I had actually put the chicken in my mouth before looking at it, it was cold inside. Like just came out of the fridge cold. Bad food.

I called for the waitress and told her about it. Without a word of apology, she took the dish back to the kitchen. Bad service

A very long 10 minutes later, the waitress returned the same dish to me. It looked like they have reheated the chicken. I give it a try without much complain, lo and behold, the same bloody chicken is still half cooked (pun intended). Horrible food. I called for the waitress and explained it to her that she should just take it back and crossed it out of the bill, she just asked if I want them to replace it with something else (she should have done so in the first trial). When I said no, she just said ok, not a single word of apology. Horrible service

Delifrance at KLCC, bad food bad service
after they “fixed” it, I got this

The Malaysian service mentality is some what of a joke. My colleagues were nice enough to still pay the 10% service charge, I probably wouldn’t. That would be the last time I go there.