1. We were not even halfway through our appetizers, and they were serving us our main courses already. Isn’t there some certain protocol to follow whereby the main courses are supposed to be served when patrons are more than halfway/nearly done with the entrees? Probably not to clutter the table and to make way for the dining comfort of patrons?

2. When the main courses were served, the waiter wanted to clear our plates which meant for the appetizers. My friend insisted that we still needed the plates, but somehow the waiter decided to clear my plate instead. This we could probably blame it on communication, as obviously there was a barrier in language.

3. I ordered Green Tea from the menu, and what I was served looks like very diluted Lipton tea. I took a sip of it and it tasted like very diluted Lipton yellow tea made from recycled tea bags. I called the supervisor over to ask about the Green Tea, and just with a glance at the tea bag, she confirms to us that it was indeed Green Tea. I must admit that I had not drunk Lipton Green Tea before, but from the colour and the taste of it, it tasted more like water with just a lil tinge of tea taste in it! Even though it probably is indeed Green Tea!

4. After our meals were done, no one came to clear up our table/the plates. We tried getting the staff’s attention, but to no avail. After much waving and calling, short of jumping on the chair to get their attention, we managed to signal to the supervisor (we assumed she was, since she was the only one giving orders and not doing much) at the counter to clear our plates. She signaled to another staff to get them to clear our table. What we did not understand was, why couldn’t she have come over to clear our table? There weren’t many customers, in fact inside the restaurant there was only one other table of patrons to tend to. And we weren’t sitting that far away from the counter, I’m sure she must have some freedom of how many centimetres she is allowed to stray from her counter right? Anyway, after a few minutes, probably due to her not being able to summon anyone, she came over to clear our table.

If this were a lower end restaurant, we would have disregarded the service rendered. However, for the price that we paid for the food and definitely the ambience, I’m certainly sure we deserve more as well-paying customers? We came to Kensington’s for the good food, but we were really disappointed with the service. We hope that Ms Grace would do something to better the service, as I know we’re not the only ones being driven away by bad service. The only thing we customers need are the staff to be attentive to our needs, without us begging them for their attention.